ALA Annual Program – The Balanced Scorecard: The Results Please

You are cordially invited to attend an exciting program sponsored by the LAMA MAES Using Measurement Data for Library Planning, Assessment, and Communication; co-sponsored by the LAMA LOMS Planning & Evaluation of Library Services Committee.

Title: “The Balanced Scorecard: The Results Please.”
Date and Time: Saturday, June 23, 2007: 10:30-12:00 a.m.
Location: Washington Convention Center, Room 144 A-C

The Balanced Scorecard (BSC) is an organizational tool enabling library management to develop a methodology focusing on customers, understanding their needs and demands for library services, and demonstrating accountability for using public funds. The BSC provides library management with supporting data needed to implement decisions.

Presenters will provide an overview of the BSC, and provide concrete examples on how BSC data impacted their decision making process.


  • Joe Matthews, Matthews & Associates (Carlsbad, CA)
  • Georgia Lomax, Pierce County Library System (Tacoma, WA
  • James Self, University of Virginia Library
  • Donna Tolson, University of Virginia Library
  • Deborah A. Nolan, Towson State University (moderator)

See program website for more details.

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