LEADS FROM LAMA, vol. 16, no. 2
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LEADS FROM LAMA, vol. 16, no. 2
(ISSN: 1076-1926) August 14, 2001
An electronic publication of the
Library Administration and Management Association
In this issue …
+ LORRAINE OLLEY NAMED LAMA EXECUTIVE DIRECTOR
+ LAMA HOSTS REGIONAL INSTITUTES IN FLORIDA
+ CUSTOMER SERVICE AND MARKETING INSTITUTES TO BE HELD IN NASHVILLE
+ PLEASE FORWARD
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LORRAINE OLLEY NAMED LAMA EXECUTIVE DIRECTOR
Please join me in welcoming Lorraine Olley, Executive Director, LAMA, effective September 17, 2001. She comes to ALA from the Northwestern University Library, where she is currently Head of the Preservation Department, a position she has held since 1999. From 1988-99, she was Associate Librarian and Head of the Preservation Department at Indiana Universities Libraries. From 1996-99, she was also an adjunct associate professor at the Indiana University School of Library and Information Science. In 1999, she was Acting Bibliographer for Religious Studies.
Prior to her return to the Midwest, from 1985-88 Lorraine was at New York University, as Preservation Librarian and Bibliographer for Religion and Philosophy. From 1984-95, she was the Andrew W. Mellon Preservation Administration Intern, Columbia University Libraries. She also held positions at the Dartmouth College Libraries and University of Chicago Libraries.
Lorraine as a B.A. from Rosary College; an M.A. from the Divinity School, University of Chicago; and, an M.A. from the Graduate Library School, University of Chicago. She received an Advanced Certificate in Preservation Administration from the School of Library Service, Columbia University.
She is active in ALA in both ACRL, where she is a member of the Rare Books and Manuscripts Section, and ALCTS, where she is a member of both the Collection Management and Development Section and the Preservation and Reformatting Section. She served on the Preservation Committee of the Research Libraries Group and has also been active with several regional groups. She has written widely, primarily on preservation and conservation.
Lorraine is a member of Beta Phi Mu. She received the Teaching Excellence Recognition Award from the Indiana University School of Library and Information Science in 1999. In 1996, she received an International Projects and Activities Grant from the Indiana University President’s Council on International Programs.
Thanks for a successful search go to members of the LAMA Executive Director Search Committee: Jeanne Thorsen, Joan R.Giesecke, Arne J. Almquist, Carol L. Anderson, and Charles E. Kratz, Jr. Thanks also go to ALA Human Resources.
—Mary Ghikas, Senior Associate Executive Director, ALA
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LAMA HOSTS REGIONAL INSTITUTES IN FLORIDA
LAMA will host “To Build, Or Not To Build, That Is The Question” on September 6, 2001, and “Managing Library Building Projects: From Evaluation to Post-occupancy Evaluation,” on September 7, 2001, at the Wyndham Orlando Resort, in Orlando, FL.
“To Build, Or Not To Build, That Is The Question,” a new LAMA institute developed and presented by William Sannwald, is intended for librarians, trustees, and university administrators who are planning a remodeling, addition, or new building. Library service requires a collection of materials, a trained staff to acquire, organize, distribute and interpret the materials, and a delivery mechanism to transfer materials to our final customers or users. The transfer mechanism has traditionally occurred at a library building. An unprecedented growth in library construction is taking place in school, public, and academic libraries at a time when many in and outside the profession are questioning the need for physical library buildings. How do these and other libraries reflect the needs and wants of library users, and what do they tell us about how libraries deliver service today and how librarians expect service to be delivered tomorrow?
This institute examines what macro and micro environmental variables may impact the role of the physical library building as well as what changes library programs and functions may impact and influence the design of library buildings. The institute also discusses what building systems can be incorporated into today’s buildings that will give them the flexibility to function in the future and what some library building success stories tell us about the future of the physical library building. Through a wide variety of audio-visual experiences, presentation, and discussion, Sannwald reviews behavioral and image aspects of exterior and interior spaces, and their impact on library users; illustrates wiring and wireless considerations in planning library building; and presents case studies from a variety of academic and public libraries.
“Managing Library Building Projects,” is intended for academic and public librarians considering a library building project. The institute provides tips on managing a library building project. The institute also outlines alternatives to a building project that are available and lists the action steps required to implement the selected alternative. Case studies from recent library projects illustrate alternatives, the components of a library building program, and steps in the design process. The institute features a mix of lecture, slide presentation, case studies, and small group discussions.
William Sannwald, Assistant to the City Manager and Manager of Library Design and Development for the City of San Diego, developed these institutes for LAMA and will serve as the leader for both workshops. Sannwald has delivered papers at national and international conferences, and is the author of ALA’s Checklist of Library Building Considerations, now in its fourth edition. During his career he has been involved in the construction of over 50 library buildings as either a consultant or owner’s representative. One of these, the Carmel Mountain Ranch Library, San Diego, was awarded an AIA/ALA Library Buildings Award in 1999. The San Diego Chapter of the American Institute of Architects presented him with their highest award, the Irving Gill Award, for his contributions to library architecture.
The registration deadline is August 24, 2001. Registration fees for each institute are $165 for LAMA members; $215 for ALA members; $265 for non-members. Special Offer: Register for both institutes and pay only $295 (LAMA members).
To register and to learn more information about these institutes, see the LAMA Regional Institute Program Web page at www.ala.org/lama/events/institutes. Or contact Julie Reese, LAMA Events Manager, ALA, 50 E. Huron Street, Chicago, IL 60611. Telephone: 800-545-2433, ext. 5034; Fax: 312-280-5034; E-mail: jreese@ala.org.
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CUSTOMER SERVICE AND MARKETING INSTITUTES TO BE HELD IN NASHVILLE
LAMA and the Tennessee Library Association (TLA) will cosponsor “Customer Service Excellence,” September 7, 2001 and “A New Century…How Marketing and Planning Can Breathe New Life Into Your Library’s Effectiveness” on September 8, 2001, at the Hilton Suites Nashville Downtown Hotel.
“Customer Service Excellence,” addresses broad concepts of customer service philosophy, the attributes of library customers and the application of marketing principles to customer service in an information service environment. Attendees learn strategies for maximizing customer service through the use of teams, problem solving techniques and enhanced internal and external communication. Implications for organizational structures and services in an increasingly technological environment are also explored. The institute features a combination of lecture and both general and group discussion. Participants working in small groups have the opportunity to reinforce workshop concepts by developing a library scenario including mission statements, goals and objectives, marketing strategies and services.
” A New Century… A Renewed Library: How Marketing and Planning Can Breathe New Life Into Your Library’s Effectiveness” introduces librarians to concepts of marketing and planning, relates these concepts to library effectiveness, and provides a learning environment in which they can apply these concepts to library situations. Topics include: responding to a changing world; qualities of organizational culture and structure; the marketing/customer service connection; the library’s mission and vision; the marketing audit; and goals and objectives. The “4P’s” (product, price, place, and promotion), evaluation, and facing the future are also explored. The institute features a variety of learning experiences through speaker presentation, audience interaction, and small group work.
Dr. Darlene E. Weingand, an adjunct professor of information and computer science at the University of Hawaii at Manoa and Professor Emeritus at the University of Wisconsin, Madison, developed “Customer Service Excellence” and “A New Century…A Renewed Library” for LAMA and will serve as the leader for both workshops. Weingand has been responsible for the development and administration of professional continuing education for state, regional and national audiences in all types and sizes of libraries since 1981. She consults, lectures and trains both nationally and internationally in areas of continuing education, management, marketing, customer service, library futures, telecommunications and media. She is the author of more than a dozen books, including her recent “Customer Service Excellence: A Concise Guide for in Librarians.” Weingand holds a Master’s degree in Library Science from Rosary College and a Ph.D. from the University of Minnesota.
The registration deadline is August 24, 2001. Registration fees for each institute are $165 for LAMA and/or the Tennessee Library Association (TLA) members; $215 for ALA members; and $265 for Non-members. Special offer: Register for both institutes and pay only $295 (LAMA and/or TLA members). To register, print and complete the registration form located on the LAMA Regional Institute Web page at http://www.ala.org/lama/events/institutes/marketingregister.html.
To make a room reservation, call the Hilton Suites Nashville Downtown hotel at 615-620-1000 and mention that you are attending the LAMA Regional Institute.
For further information about these institutes or to schedule an institute presentation, contact: Julie Reese, Events Manager, LAMA, 50 E. Huron St., Chicago, IL 60611. Telephone: 800-545-2433, ext. 5034, or 312-280-5034. E-mail: jreese@ala.org.
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PLEASE FORWARD
IF YOU THINK SOMEONE ELSE WOULD BENEFIT FROM KNOWING THIS INFORMATION, PLEASE FORWARD THIS LEADS FROM LAMA.
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Want more information about LAMA, its bylaws, policies and procedures, awards, programs and institutes? Check the LAMA web site: http://www.ala.org/lama.
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