Many of us are familiar with Maslow’s Hierarchy of Needs, but probably less familiar with Maslow’s Grumble Theory and how it can directly relate to employee complaints. The Library Leadership and Management Association (LLAMA) will present “Grumble Theory in the Workplace: Making the Most of Employee Complaints,” on June 17, at 1:30-3:00 PM (Central time). … Continue reading LLAMA Webinar Helps Managers Address Employee Complaints