LLAMA Webinar Helps Managers Address Employee Complaints

Many of us are familiar with Maslow’s Hierarchy of Needs, but probably less familiar with Maslow’s Grumble Theory and how it can directly relate to employee complaints. The Library Leadership and Management Association (LLAMA) will present “Grumble Theory in the Workplace: Making the Most of Employee Complaints,” on June 17, at 1:30-3:00 PM (Central time).

In his Hierarchy of Needs, Maslow says that human beings have six basic needs which are organized in a hierarchical order of importance. In this webinar, we will place that Hierarchy of Needs into a context of employee complaints and employee survey responses to provide a framework and perspective for supervisors addressing employee complaints.

Participants will:

  1. Understand how employee “Grumbles” are driven by basic needs.
  2. Recognize that some complaints are indirectly driven by other factors.
  3. Learn how to respond to the correct problem in terms of motivation.
  4. Discuss what’s wrong when no one is complaining.

Presenters: Michael Crumpton, Asst Dean for Administrative Services, and Kathy Bradshaw, Human Resources Librarian, University of North Carolina at Greensboro

Fees: LLAMA member $49; Non-LLAMA member $59; LLAMA group rate (5 or more people at one site) $199; Non-LLAMA group rate (5 or more people at one site) $239


Register online: http://tinyurl.com/3zhtecm

Register with a purchase order or by mail: registration form (PDF, 1 pg.).

Can’t attend the live event?  No problem! If you register, you will automatically receive a link to the recorded version for later viewing.

For questions about this webinar or other LLAMA programs, contact Fred Reuland. freuland@ala.org

About the Library Leadership and Management Association
The Library Leadership and Management Association (www.ala.org/llama) advances outstanding leadership and management practices in library and information services by encouraging and nurturing individual excellence in current and aspiring library leaders. LLAMA is a division of the American Library Association.

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