LLAMA Webinar helps make difficult conversations more effective

How do you ask an employee to start doing something they don’t want to do or to stop doing something they love to do?  It can be difficult, but understanding how to manage the conversation is essential for an effective leader.  The Library Leadership and Management Association (LLAMA) will present “Making difficult conversations effective: An essential competency for life and leadership,” on Jan. 14, at 1:30 – 3:00 PM (Central time).

This webinar will show you how to prepare for the conversation, avoid typical pitfalls, communicate job expectations directly and compassionately, and provide meaningful follow up with an employee.

By the end of this webinar participants will:

  • Understand what constitutes a difficult conversation and when it’s needed;
  • Know how to prepare for and carry out a difficult conversation as an effective response to a personnel issue;
  • Understand the importance of follow up in order to effect change and hold employees accountable.

Presenters: Catherine Soehner, Associate Dean for Research and Learning Services, University of Utah Marriott Library, Salt Lake City;  Ann Darling, Senior Associate Dean, Undergraduate Studies, and Associate Professor, Communication, University of Utah.

Fees: LLAMA member $49; Non-LLAMA member $59; LLAMA group rate (5 or more people at one site) $199; Non-LLAMA group rate (5 or more people at one site) $239

Register online: http://tinyurl.com/3zhtecm

Register with a purchase order or by mail: registration form (PDF, 1 pg.).

Can’t attend the live event?  No problem!  If you register, you will automatically receive a link to the recorded version for later viewing.

For questions about this webinar or other LLAMA programs, contact Fred Reuland. freuland@ala.org

About the Library Leadership and Management Association The Library Leadership and Management Association (www.ala.org/llama) advances outstanding leadership and management practices in library and information services by encouraging and nurturing individual excellence in current and aspiring library leaders. LLAMA is a division of the American Library Association.




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