For the 2009/2010 membership year, the ALA Handbook of Organization will not be produced in a print, paper format. There will also not be a PDF version online, as a substantial part of the cost of the Handbook is the preparation of the files to prepare the “typeset†committee information pages which form the basis […]
Archive for July 2009
ALA Plans Changes to Handbook of Organization
July 21, 2009Listening to the Customer: Using Assessment Results to Make a Difference
July 18, 2009Listening to the Customer: Using Assessment Results to Make a Difference Sponsor: LLAMA LOMS ALA Annual 2009 (Chicago) This valuable program reviews three different outcome-based assessment tools being successfully used by large and small universities and statewide public libraries. The program focus is on how the tools (i.e. outcomes assessment, LIB-QUAL and self-developed customer surveys, […]
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