Archive for July 2009

ALA Plans Changes to Handbook of Organization

July 21, 2009

For the 2009/2010 membership year, the ALA Handbook of Organization will not be produced in a print, paper format.  There will also not be a PDF version online, as a substantial part of the cost of the Handbook is the preparation of the files to prepare the “typeset” committee information pages which form the basis […]

Listening to the Customer: Using Assessment Results to Make a Difference

July 18, 2009

Listening to the Customer: Using Assessment Results to Make a Difference Sponsor: LLAMA LOMS ALA Annual 2009 (Chicago) This valuable program reviews three different outcome-based assessment tools being successfully used by large and small universities and statewide public libraries. The program focus is on how the tools (i.e. outcomes assessment, LIB-QUAL and self-developed customer surveys, […]