LEADS from LLAMA

Listening to the Customer: Using Assessment Results to Make a Difference

Sponsor: LLAMA LOMS

ALA Annual 2009 (Chicago)

This valuable program reviews three different outcome-based assessment tools being successfully used by large and small universities and statewide public libraries. The program focus is on how the tools (i.e. outcomes assessment, LIB-QUAL and self-developed customer surveys, Balanced Score Card) are being used to make positive improvements in library services or programs based on the results of the assessment conducted. Speakers: Catherine Harris, Information Literacy Coordinator, CSU-LA; Dr. Richard Moniz, Director, Johnson and Wales University; Annie Norman, State Librarian, State Library of Delaware.

This entry was posted on July 18, 2009 at 6:13 pm and is filed under 2009 Annual, ALA Conferences, Library Organization and Management. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site.