When a simple “Shhh” isn’t enough, a knowledgeable approach to library security and safety can be a lifesaver. The Library Leadership and Management Association (LLAMA) will present “Library Security: The Basics and Beyond” on Wed., Oct. 30, 2013 from 1:30 – 3:00 pm Central Time.
This webinar will provide the knowledge and skills necessary to manage threatening situations in the library. Discussion will address theoretical concepts, behavior policies, working with local law enforcement both in and out of the library, library banning policies, staff communication tools, and assessment for dangerous behavior. Strategies for avoiding threatening behaviors will be reviewed.
Presenter Sydney McCoy is Branch Administrator III for the Frederick County Public Libraries, Frederick, MD.
By the end of this webinar participants will:
- be able to identify effective ways to prevent escalation of bad behavior.
- understand how to reverse an escalated patron interaction.
- recognize the importance of consistent policy enforcement.
- Know how to explain a progressive banning procedure.
- be able to identify at least five disruptive library behaviors.
- Understand the benefits to having a consistent and progressive banning procedure.
LLAMA member: $49
Non-LLAMA member $59
LLAMA group rate (5 or more people at one site) $199
Non-LLAMA group rate (5 or more people at one site) $239
Register online: http://tinyurl.com/3zhtecm
Register with a purchase order or by mail: registration form (PDF, 1 pg.).
For questions about this webinar or other LLAMA programs, contact Fred Reuland. firstname.lastname@example.org
About the Library Leadership and Management Association
The Library Leadership and Management Association (www.ala.org/llama) advances outstanding leadership and management practices in library and information services by encouraging and nurturing individual excellence in current and aspiring library leaders. LLAMA is a division of the American Library Association.